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Mobile Computing

Frequently Asked Questions

1. What is a Personal Digital Assistant (PDA) or Mobile Device?
2. What will I use a PDA for?
3. Is an anti-virus software program needed for my mobile device?
4. Which devices do you offer support for?
5. How can I tell which version of Windows Mobile my device is running?
6. How can I further secure my mobile device?
7. Am I able to purchase Kaspersky Mobile Anti Virus from IT Services?
8. I have set up my Windows Mobile 6 device to retrieve e-mail but receive the following e-mail message "Cannot connect to the incoming mail server". What shall I do?
9. What is the difference between Air Sync and ActiveSync?
10. Why do I need to disable the ActiveSync connection if I'm using AirSync, and how do I do this?
11. I have two items of e-mail and calendar entries on my device - why is this?
12. I have a Nokia mobile device and some of the e-mail client features don't seem to work for example, send copy to self. Why is this?
13. Why are Blackberry devices not supported?
14. When will the list of supported devices be reviewed?
15. What additional software is required for my Nokia e61/e61i device to work with central IT Services?
16. Is my Nokia device able to use AirSync?
17. What additional software is required for my iPhone / iPod Touch to work with central IT services?
18. I get an 'Outlook could not be loaded' (or similar) message when trying to sync my Nokia device using Nokia PC Suite. How do I fix this?

1. What is a Personal Digital Assistant (PDA) or Mobile Device?

   PDA stands for Personal Digital Assistant, and it is a handheld pocket computer. A Mobile Device is either a PDA or a Smartphone. The main types of Mobile Devices recommended by IT Services are the Windows Mobile device or Nokia Series 60 device.

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2. What will I use a PDA for?

   Your PDA is useful for keeping a Calendar of appointments and meetings, and a list of Contacts and Tasks. You can also use it to view and edit Word and Excel documents. You can also connect to the Internet and retrieve e-mail.

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3. Is an anti-virus software program needed for my mobile device?

   IT Services have analysed the need for Mobile Anti Virus software in the current IT security climate. At present, the threat posed to mobile devices by malicious software is not significant enough to require an anti virus solution for all mobile users. If however you would like the reassurance of an anti virus client on your mobile device, IT Services recommends Kaspersky Mobile Anti Virus as the best available solution. For further information visit the Kaspersky website at www.kaspersky.co.uk/kaspersky_mobile_security.

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4. Which devices do you offer support for?

   We offer documented support for the following list of devices:

   • HTC TyTN II (see www.lboro.ac.uk/it/mobile/tytn.html).

   • Orange e650 (see www.lboro.ac.uk/it/mobile/e650.html).

   • Nokia e61 / e61i (see www.lboro.ac.uk/it/mobile/nokia.html).

   • Apple iPhone / iPod Touch (see www.lboro.ac.uk/it/iphone.html).

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5. How can I tell which version of Windows Mobile my device is running?

   On your Pocket PC screen go to:

   1. Start

   2. Settings

   3. Choose the System tab

   4. Select the About icon

   The version of Windows Mobile you have is displayed. The latest version is Windows Mobile 6.

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6. How can I further secure my mobile device?

   To help further secure your device the following steps can be taken

   • Always use the build in "power-on" password setting, this will prompt you for a code/password to access the device

   • Purchase Anti Virus Software for your device. Kaspersky (www.kaspersky.co.uk/kaspersky_mobile_security) is the recommended Anti-Virus software.

   • Encrypt data that is stored on the device. So devices have this feature, others require additional software. Note: IT Services has not evaluated this and therefore will be unable to provide support for this.

   • Only carry data that is required on the PDA.

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7. Am I able to purchase Kaspersky Mobile Anti Virus from IT Services

   If you would like to purchase a copy of anti virus software for your mobile device, this will have to be purchased directly from Kaspersky at www.kaspersky.co.uk/kaspersky_mobile_security.

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8. I have set up my Windows Mobile 6 device to retrieve e-mail but receive the following e-mail message "Cannot connect to the incoming mail server". What shall I do?

   Ensure your login details are correct and try to send and receive mail. If this fails you will need to clear all items from the e-mail client on the mobile device and initiate the send and receive process again.

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9. What is the difference between Air Sync and ActiveSync?

   ActiveSync is a syncronisation application that allows mobile devices to be syncronised with a laptop or PC. It uses a USB or Bluetooth connection to connect between the device and the laptop or PC.

   AirSync uses a secure HTTPS connection to push new e-mail messages and data between a mobile device and the CommuniGate Pro server. End users can access their e-mail, calendars, contacts, and tasks from anywhere, as well as keep all data updated across their laptops, desktops, and mobile devices.

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10. Why do I need to disable the ActiveSync connection if I'm using AirSync, and how do I do this?

    Synchronising a mobile device via AirSync and via PC or laptop will result in duplicate information on the device, and possibly the PC or laptop. It is therefore highly recommended ActiveSync is either removed from the PC or the synchronisation of items between the device and PC is disabled.

    If you have an account on the PC with administrator privileges, ActiveSync can be removed as below. If you don't have admin rights your local IT support can assist you or contact the IT Services Helpdesk on  IT.Services@lboro.ac.uk ext 2320.

    1. Click Start from the task bar.

    2. Settings.

    3. Control Panel.

       

    4. Select Add or Remove Programs.

       

    5. Ensure the Change or Remove Programs option is selected.

       

    6. Scroll down the list of already installed applications and select Microsoft ActiveSync.

    7. Click Change/Remove.

       

    8. You will be asked if you are sure you wish to remove the program.

       

       ActiveSync will begin to uninstall.

       If you wish to install it again at a later date, it is available as an Optional Application.

       Note: ActiveSync is available as an optional application only on the Staff Desktop Service.

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11. I have two items of e-mail and calendar entries on my device why is this?

    The likely reason for this is that the mobile device is being sync'ed via Air Sync and Active Sync and therefore creating two entries for everything. It is recommended that only one source be used to Sync mobile devices.

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12. I have a Nokia mobile device and some of the e-mail client features don't seem to work for example, send copy to self. Why is this?

    Some of the Nokia mail clients had semi-broken e-mail clients. Check the vendor's support pages at www.nokia.co.uk/A4222001 to ensure you are running the latest firmware for the device.

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13. Why are Blackberry devices not supported?

    At present IT Services is not looking to purchase blackberry infrastructure, therefore you would not receive the full features offered by blackberries. Blackberries will only work if they are docked to the user's PC.

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14. When is it likely that the supported devices list will be refreshed?

    This will take place on an annual basis.

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15. What additional software is required for my Nokia e61/e61i device to work with central IT Services?

    You will need to download and install Nokia PC Suite from www.nokia.co.uk/A4630249.

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16. Is my Nokia device able to use AirSync?

    Yes, for this to work you will need to install some additional software on the device itself. The software is called RoadSync (see www.dataviz.com/solutions/enterprise/roadsync/index.html?redirect=xpartners2007).

    This software is currently being tested by IT Services and instructions will be made available when it has been fully tested.

    If you using the Staff Desktop Service you will need to contact your local IT support to assist you in installing the sofware (see www.lboro.ac.uk/faculty/fitcs/support.html).

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17. What additional software is required for my iPhone / iPod Touch to work with central IT services?

    You will need to download and install Apple iTunes from www.apple.com/uk/itunes/.

    If you using the Staff Desktop Service you will need to contact your local IT support to assist you in installing the sofware (see www.lboro.ac.uk/faculty/fitcs/support.html).

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18. Is my iPod Touch / iPhone able to do AirSync?

    At this time these devices are unable to do AirSync.

    You can find information on AirSync for HTC TyTn II at www.lboro.ac.uk/it/mobile/tytn-airsync.html and Orange e650 at www.lboro.ac.uk/it/mobile/e650-airsync.html.

    Note: Currently there is a known issue when using AirSync. When changes are made to a repeating appointment, these changes are not reflected on the PDA device. IT Services are aware of this and are working with vendors to provide a fix.

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19. I get an 'Outlook could not be loaded' (or similar) message when trying to sync my Nokia device using Nokia PC Suite. How do I fix this?

    Exit Nokia PC Suite by right clicking any Nokia PC Suite icons in the system tray (note there may be more than one) and clicking Exit. Go to My Computer and navigate to C:\Documents and Settings\<<your username>>\Application Data\Nokia\PCSync. (You may have to turn on Show Hidden Files and Folders to see this folder - this can be done by going to Tools then Folder Options then View, selecting Show Hidden Files and Folders and clicking OK). Delete the SyncData folder. Now restart Nokia PC Suite and try and synchronise. You will then be prompted to select the account you wish to sync with similar to the first synchronisation when the device was first setup.

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