Staff E-mail - Other clients
Setting up Outlook 2003 at home for those NOT using Staff Desktop service
Introduction
If you are using this off-campus, these instructions assume that you already have an account with an Internet Service Provider which is correctly working.
These instructions are intended for your own computer, and must not be used for Outlook installed on a Staff Desktop laptop at home.
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Initial Steps
Download the Communigate plug in. The currently supported version (1.51.15) is available here.
Extract to My Documents using WinZip or another extract program, and then open My Documents (in Windows Explorer).
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Double-click on the extracted setup.exe file.
You will now be presented with a dialogue box (shown below). Select the Install option.
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Once the installation has completed you will receive the following notification:
Click Yes to configure your Communigate Pro Mail Profile now.
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You will now be shown a Mail dialogue box.
Note: If you intend to have more than one mail profile in Outlook, you will also need to ensure that the Prompt for a profile to be used option is selected.
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Enter Loughborough E-mail as the name of the profile, and click OK.
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E-mail Accounts
The following screen will be displayed:
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The Server Types screen will be displayed:
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The Additional Server Types screen will be displayed:
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The CommuniGate Pro Connector Properties dialogue box
Ensure that the General tab is selected.
Although it is possible to save your password in the e-mail client such that you will not be asked to enter the password each time you read your e-mail, IT Services do not recommend this on grounds of security. It is particularly important not to allow the client to save your e-mail password when installing on a client machine which may be used by other people, as to do so could inadvertently give others access to your University e-mail account violating both the University Acceptable Use Policy (as at www.lboro.ac.uk/it/policies/loughborough-aup.html), and UK Data Protection legislation (see www.lboro.ac.uk/admin/ar/policy/dpact/index.htm).
Please enter the following information:
CommuniGate Pro Server Information
Server Name: staff-mail.lboro.ac.uk
Server port number: 993
Use a secure (SSL/TLS) connection: Checked.
Account Information
Use Windows Integrated Authentication (Kerberos): Unchecked.
Use the following details when Domain is not available: Checked.
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Account Settings
Click on the Account Settings button.
Both Name and Reply Name should be your name. Both E-mail address and Reply address should be your Loughborough University e-mail address. The Organization should be Loughborough University.
Click Update.
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Click on the Troubleshooting tab.
Ensure that there is a tick next to Erase messages immediately, do not mark for deletion (you may need to scroll through the Compatibility list).
Click OK to close this, and then Finish to close the E-mail Accounts dialogue box.
You will be returned to Outlook. Click OK to close this.
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Starting Outlook for the first time
Now start Microsoft Outlook via Start then All Programs then Microsoft Office then Microsoft Office Outlook 2003 or via the yellow Microsoft Outlook icon on your Desktop.
You will be prompted to choose a Profile:
Choose Loughborough E-mail. As this is the first time Outlook has opened with CommunigatePro, you will see the following alert:
Once the CommuniGate Pro MAPI Connector has finished interacting with our server, the message box will close and you will be able to start using Microsoft Outlook for your University account.
Setting up access to the new Loughborough University E-mail Directory
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In the Outlook menu select Tools and then E-mail Accounts.
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The following screen will be displayed:
Select Add a new directory or address book and then click Next.
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The following screen will be displayed:
Select Internet Directory Service (LDAP) and then click Next.
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The following screen will be displayed. Ensure that the Connection tab is selected.
For Server Name enter staff-mail.lboro.ac.uk.
Click on the More Settings button.
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The following screen will be displayed. Ensure that the Connection tab is selected.
Display name: LBORO STAFF
Port: 636
Use Secure Sockets Layer: Checked.
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Select the Search tab.
Click OK to close the Microsoft LDAP Directory dialogue box.
Test whether Sent Items are saved in the default Sent Items folder
If you are or have been using Microsoft Outlook for another e-mail account, your E-mail profile may not be set correctly for the University CommuniGate Pro Outlook profile.
Update CommuniGate Pro account settings: from the Tools menu select E-mail Accounts then View or Change existing e-mail accounts. Click Next. Ensure that the Deliver new e-mail to the following location option is set to Loughborough E-mail, which will have your name as its name.
Click Finish.
Additional Notes
You can access your computer's Microsoft Outlook e-mail profile via the Mail program in Control Panel on your machine.
If you get an error message when trying to open Microsoft Outlook for the first time after configuring and installing the CommuniGate Pro plugin e.g. "Unable to create destination folder C:\Docume~1\username\local~1\temp\cgmxp32.dll", you will need to alter your McAfee anti-virus settings on your machine. To do this, please try the following:
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Open the McAfee VirusScan Console via Start then All Programs, click Network Associates and then VirusScan Console.
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Ensure Access Protection is highlighted in the Task list then click Task on the menu and select Properties.
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Select the File, Share, and Folder Protection tab.
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Uncheck the Prevent Outlook from launching anything from the Temp folder rule.
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Click Apply and OK.
You should now be able to open Microsoft Outlook with your new Loughborough University e-mail profile.
Subsequent Upgrades
Note that from time to time you will need to upgrade the Communigate Pro Connector plug-in. Instructions are provided at www.lboro.ac.uk/email/outlook-update-home.html.
Outlook Work Off campus or Offline
For setting up the system to work efficiently see www.lboro.ac.uk/it/email/work-offline.html.